VIP Account Manager

About the Role

• VIP Account Manager will be a single point of contact for all accounts-related

  activities. They will develop and sustain excellent customer relationships at all levelsand ensure customer satisfaction

• Communication with the VIP players through mail, SMS, and chat. • Daily gaming experience and deposit activity analysis of the assigned VIP players to identify potential risks of churn and act upon it through predefined processes.

• Initiate regular proactive contacts via phone and other communication channels to work on keeping the VIP players active while aiming for an increase in the player’s lifetime value and long-term retention.

• Build strong long-term relationships with the VIP players through regular casual and promotional contacts while ensuring outstanding user experience and service satisfaction through providing first-contact resolution on queries/issues.

• Proposing players eligible for personal promotions ensure a customized experience for the key VIP players.

• Act as the main point of contact within your clients' organizations

Qualifications

• • • Fluent English speaker - both written and spoken.

    • Communication skills at all levels

    • Excellent client service skills.

    • Time management skills

    • Ability to suggest and help implement improvements to the process • Share knowledge among colleagues

    • Achievement and success-driven personality

    . Analytical and reporting skills-a must

    • Previous experience as VIP account manager in iGaming (minimum one year) – a must.

    • Experience MS Excel – a must.

    • Experience using Jira & Confluence – an advantage.

    • German or other languages – an advantage.

    • Program language HTML – an advantage.