KYC & Payments Analyst

Role Summary: KYC & Payments Analysts ensure the efficient handling of escalations, document verification, and withdrawal reviews, maintaining high standards of accuracy and compliance. 

Key Responsibilities: 

• Address escalations from the Support and KYC teams, ensuring timely and

accurate resolutions. 

• Review and process pending withdrawals, escalating suspicious activities for

further investigation. 

• Identify and flag unusual or suspicious payment and account activities,

collaborating with the Anti-Fraud team as necessary. 

• Ensure compliance with regulatory and company policies, maintaining the

integrity of all transactions and verification processes. 

• Review and resolve payment-related issues, such as failed transactions,

ensuring a seamless experience for players. 

• Monitor the withdrawal process to ensure adherence to internal standards and

SLA targets. 

• Provide feedback on processes and workflows to improve efficiency,

accuracy, and compliance. 

• Work closely with KYC, Payments, and other internal teams to enhance cross-

departmental coordination. 

• Maintain accurate and up-to-date records of all handled transactions and

verifications. 

• Stay informed about regulatory updates and adapt workflows as required. 

Requirements: 

• Solid experience in KYC and Payments operations. 

• Strong analytical skills to identify and assess risks effectively. 

• Comprehensive understanding of company policies and procedures. 

• Ability to handle multiple priorities with accuracy and efficiency. 

• Familiarity with AML regulations and fraud prevention practices.