Key Account Manager

Who are we?

A growing team with big plans. We're expanding quickly, and our dreams and aspirations are significant. If you're inspired by progress and thrive on the challenge of ongoing improvement, this is the role for you.

Square Ventures is a leading global organization in digital marketing, serving dozens of digital products aimed at various target markets and demographics. We design, develop, and promote digital products and marketing services.

Key Responsibilities:
• Initiate regular proactive contacts via email, chat and other communication channels to work on keeping the Pre-VIP players active while aiming for an increase in the player’s lifetime value and long-term retention
• Daily gaming experience and deposit activity analysis of the assigned Pre-VIP players to identify potential risks of churn and act upon it through predefined processes.
• Build strong long-term relationships with the Pre-VIP players through regular casual and promotional contacts while ensuring outstanding user experience and service satisfaction through providing first-contact resolution on queries/issues.
• Act as the main point of contact within your clients' organizations 

Skills: 

• Fluent English speaker - both written and spoken. 

• Communication skills at all levels 

• Excellent client service skills. 

• Time management skills 

• Knowledge of the iGaming products and services and the ability to present them effectively

• Previous experience in Customer Service – a must. 

• Experience MS Excel – a must. 

• Experience using Jira & Confluence – an advantage. 

• German or other languages – an advantage.